Introduction

Thank you for choosing The Horizon. We value your business and aim to offer the highest satisfaction with our services. This Refund Policy outlines the circumstances under which refunds are granted.

14-Day Money-Back Guarantee

• Scope: Our 14-day money-back guarantee applies to all subscription-based services, offering clients peace of mind and confidence in their purchase.
• Eligibility: Available to all first-time subscribers for their initial purchase. This guarantee does not extend to additional purchases, upgrades, or renewals.

Requesting a Refund

• Procedure: To initiate a refund request, contact our customer support within 14 days of your purchase, providing your order number and reason for the request.
• Investigation: We may inquire further to understand your dissatisfaction and explore possible resolutions before processing the refund.

Refund Processing

• Method: Refunds are credited back to the original payment method.
• Time Frame: Please allow up to 10-15 business days for the refund to reflect in your account, depending on your bank or credit card issuer.
• Partial Refunds: In cases where only part of a service is refundable, we will process a partial refund accordingly.

Non-Refundable Services

• Exclusions: Services such as domain registrations, custom development work, third-party services, and special orders are non-refundable due to their personalized nature.
• Subscription Renewals: Renewals are considered acknowledgment of continued service satisfaction and are non-refundable.

Cancellations

• Subscription Cancellation: Subscriptions can be canceled anytime from your account dashboard or by contacting customer support. Cancellation will prevent future billing but does not trigger an automatic refund for the current billing cycle.

Promotional Offers

• Promotions and Discounts: Refunds on promotional or discounted offers will be based on the amount paid, not the standard price of the service.

Exceptional Circumstances

• Case-by-Case Basis: In exceptional cases, such as service non-performance or extenuating circumstances, we may consider refund requests beyond the 14-day window at our discretion.

Changes to the Refund Policy

• Modifications: The Horizon reserves the right to modify this policy at any time. Changes will become effective immediately upon posting to our website.

Contact Information

For any questions about this policy or to discuss a refund, please reach out to us at: